Refund policy

Returns and Damaged Items Policy

At Piedra & Art, each piece is carefully packaged to ensure it arrives safely and in perfect condition. Because many of our pieces feature natural stones and handcrafted details, slight variations in color, shape, texture and pattern may occur and are part of what makes each piece unique.

Damaged Items

If your order arrives damaged, please contact us within 24 hours of delivery at piedraandart@gmail.com.

Please include:

  • Clear photos of the damaged item
  • Photos of the inner and outer packaging
  • Your order number or proof of purchase

Once we receive the information, we will review the case and provide next steps. If applicable, the item may be eligible for a replacement.

Returns

We have a 4-day return policy, which means you have 4 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at piedraandart@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Exceptions / Non-returnable Items

We do not accept returns on:

  • Custom or personalized items
  • Sale items
  • Gift cards

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Natural Stone Variations

Because our pieces feature natural stones, variations in color, shape, texture and pattern are expected. These natural characteristics are part of what makes each piece unique and are not considered defects.

Exchanges

Due to the limited and handcrafted nature of many of our pieces, we do not offer standard exchanges.

If you would like a different item, we recommend requesting a return, if eligible, and placing a new order once your return has been accepted.

Cancellations

Orders cannot be canceled once they have been placed. Please review your order carefully before completing your purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

For any questions regarding returns, damaged items or refunds, please contact us at piedraandart@gmail.com.